Your journey matters to us. Whether you have questions about our products or need guidance on your fertility journey, our caring team is here to support you.
Contact us
Monday - Friday
9am - 5pm GMT
Email: Please use the contact form on this page.
We understand that trying to conceive can feel overwhelming and sometimes isolating. Here are some resources to get you started on your journey.
Support
While your fertility journey is unique, experts recommend trying for 3-6 cycles when using at-home insemination. If you need guidance about our products or have questions about using them, we're here to help via email or the contact form above.
For medical advice or specific fertility concerns, we always recommend consulting with your healthcare provider. Our role is to support you with quality products and clear instructions for their use.
Returns
We offer a 30-day return policy for unopened products. We understand circumstances change, and we're here to help make the process simple.
Get quick answers to our most frequently asked questions.
Tily Blooms syringes and collection cups are designed for single use only. Reusing them can compromise both hygiene and performance — the rubber plunger may lose its seal, and the light medical-grade coating that ensures smooth movement can wear off after washing. For your safety and to maximise effectiveness, each kit includes two syringes and two collection cups, giving you more than one opportunity to try without compromising quality.
Fertility specialists typically recommend trying for 3 to 6 cycles, as conception can take time even under ideal conditions. If you haven’t conceived after six cycles, we suggest speaking with your GP or fertility specialist to explore your next steps.
Absolutely! Our syringes are suitable for use with both fresh and thawed cryogenically frozen sperm (please see guidelines from sperm banks for best practice).
For the best chance of success, inseminate during your fertile window. This is the time leading up to and including ovulation. If you're using our full kit, ovulation tests are included to help you pinpoint your most fertile days.
No - all components of the Tily Blooms kit are individually packaged and assembled in a certified clean room, so they’re ready to use straight out of the box. In fact, washing parts with water or soap can damage sperm and reduce your chances of conception, so we strongly advise against it.
Sperm is at its most viable within the first 30 minutes of collection. However, it can remain active for up to one hour if kept at room temperature. We recommend inseminating as soon as possible after collection for optimal results.
Tily Blooms proudly supports a diverse range of individuals and families on their path to parenthood — including heterosexual couples, LGBTQ+ couples, solo parents by choice, people using surrogates, and anyone looking for an alternative to intercourse-based conception.
However, the kit is not suitable for everyone. Please do not use the kit if:
If you're unsure about any of the above, it’s best to speak with a healthcare provider before using the kit.
Using the soft cervical disc can feel a bit tricky at first — you’re not alone! Like anything new, it may take a little practice. Here are a few tips to help:
We’re always here to help — if you need further support or have any questions at all, don’t hesitate to reach out.
Yes – it’s completely normal to see some of the sperm sample leak out after insemination.
Semen acts as the carrier fluid for sperm, and once it’s delivered the sperm near the cervix, it’s no longer needed and often exits the body naturally. This is a common and expected part of the process and doesn’t mean insemination hasn’t been successful.
During ovulation, your body also produces more cervical mucus – which is naturally quite wet. When you combine that with the sperm sample, some extra fluid is to be expected.
To help keep sperm closer to the cervix:
For a more detailed explanation, you can read our blog here:
👉 Sperm Leakage After Insemination