Last updated: February 27, 2025

1. Introduction

Thank you for shopping at Tily Blooms Ltd (“we,” “our,” or “us”). We appreciate your business and want to ensure your complete satisfaction. This Returns & Refunds Policy outlines our procedures and guidelines for returns, refunds, and exchanges.

2. General Conditions

2.1 Return Period

• Our return window is 30 days from the date of delivery
• Returns initiated after 30 days will not be accepted
• You must contact us before attempting to return any items

2.2 Product Condition Requirements

To be eligible for a return, your item must be:

• Unused and in the original condition
• In the original, undamaged packaging
• Complete with all components and accessories
• Accompanied by the original receipt or proof of purchase

3. Non-Returnable Items

The following items cannot be returned:

• Digital products and downloadable items
• Opened health and personal care items
• Intimate or sanitary goods
• Gift cards
• Sale or clearance items
• Custom or personalised orders
• Hazardous materials
• Items marked as final sale

4. Return Process

4.1 Amazon-Fulfilled Orders

All physical products are fulfilled through Amazon UK. To return an item:

1. Log into your Amazon account
2. Locate your order in your order history
3. Select “Return or replace items”
4. Follow Amazon’s return instructions
5. Use the provided return shipping label

4.2 Documentation Required

Please ensure you include:

• Order number
• Your name and address
• Reason for return
• Any relevant documentation provided by Amazon

5. Refunds

5.1 Processing Time

• Initial processing: 1-2 business days after receipt
• Bank processing: 5-10 business days
• Total refund timeline: up to 14 business days

5.2 Refund Method

• Refunds will be issued to the original payment method
• Gift returns will be refunded as Amazon store credit
• Original shipping costs are non-refundable

5.3 Partial Refunds

Partial refunds may be issued for:

• Items returned outside the return window
• Products showing signs of use or damage
• Incomplete items or missing components
• Returns without original packaging

6. Exchanges

• We do not offer direct exchanges
• For a replacement, please return the original item and place a new order
• Defective items will be replaced at our discretion

7. Return Shipping

• Return shipping costs are the responsibility of the customer
• We recommend using tracked shipping services
• We are not responsible for items lost in return transit
• Return shipping address will be provided by Amazon

8. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 48 hours of receipt
2. Provide photos of the damage
3. Include your order number
4. We will provide specific return instructions

9. Contact Information

For any questions about returns:

• Email: support@tilyblooms.com
• Response time: Within 1 business day
• Business hours: Monday-Friday, 9am-5pm GMT

10. Additional Information

10.1 Gift Returns

• Gift recipients may return items
• Refunds will be issued as store credit
• Original purchaser will not be notified

10.2 Promotional Items

• Free promotional items must be returned with the original purchase
• Value of promotional items may be deducted from refund

11. Company Information

Tily Blooms Ltd Company Number: SC722172

Registered Office: Tily Blooms Ltd C/O
Bonnyrigg Business Park Ltd
3 Sherwood Ind Est
Bonnyrigg
Midlothian
EH19 3LW

This policy may be updated from time to time. The latest version will always be available on our website.