Last updated: Feb 27, 2025

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the Tily Blooms Ltd website and services. By accessing our website or placing an order, you agree to these Terms. Please read them carefully.

2. Definitions

• “Company,” “we,” “our,” or “us” refers to Tily Blooms Ltd
• “Website” refers to tilyblooms.com and related domains
• “Products” refers to all items sold by Tily Blooms Ltd
• “Customer,” “you,” or “your” refers to the person or entity purchasing or using our products
• “Order” refers to a purchase request submitted through our website
• “Terms” refers to these Terms & Conditions

3. Company Information

Tily Blooms Ltd

• Company Number: SC722172
• Registered Office:
  Tily Blooms Ltd C/O
  Bonnyrigg Business Park Ltd
  3 Sherwood Ind Est
  Bonnyrigg, Midlothian
  EH19 3LW
• Email: support@tilyblooms.com

4. Products and Services

4.1 Product Description

• All products are described accurately on our website
• Images are illustrative; actual products may vary slightly
• All prices are in GBP and include VAT where applicable

4.2 Product Availability

• Products are subject to availability
• We reserve the right to limit purchase quantities
• We may discontinue products without notice
• Stock indicators are approximate

4.3 Digital Products

• Non-refundable upon delivery
• Single user license only
• No transfer of intellectual property rights
• Access may be revoked for Terms violation

5. Ordering Process

5.1 Order Placement

• Must be 18 or older to place orders
• Orders subject to acceptance
• We may refuse or cancel orders at our discretion
• Confirmation email does not constitute acceptance

5.2 Pricing and Payment

• Prices may change without notice
• Payment processed through secure third-party providers
• Full payment required before dispatch
• Orders processed in GBP

5.3 Order Fulfillment

• Physical products fulfilled by Amazon UK
• Delivery times are estimates only
• Risk passes to customer upon delivery
• Digital products delivered electronically

6. Customer Obligations

You agree to:

• Provide accurate information
• Maintain account security
• Use products as intended
• Comply with all applicable laws
• Not misuse our website or services

7. Intellectual Property

7.1 Ownership

• All content copyright of Tily Blooms Ltd
• Trademarks and logos protected
• No license granted through purchase

7.2 Restrictions

• No copying or reproduction
• No commercial use without permission
• No modification or derivative works
• No scraping or data mining

8. Privacy and Data Protection

8.1 Data Usage

• Subject to Privacy Policy
• GDPR compliant
• Data processed securely
• Third-party sharing as required

8.2 Marketing Communications

• Opt-in required
• Unsubscribe available
• Preferences manageable online

9. Warranty and Liability

9.1 Product Warranty

• Products fit for intended purpose
• Meets UK consumer law requirements
• No additional warranties given
• Digital products provided “as is”

9.2 Limitation of Liability

• Liability limited to purchase price
• No liability for consequential losses
• Force majeure exceptions apply
• Consumer rights unaffected

10. Returns and Refunds

10.1 Physical Products

• 30-day return window
• Must be unused and in original packaging
• Returns processed through Amazon UK
• Shipping costs non-refundable

10.2 Digital Products

• Non-refundable
• No cooling-off period
• Technical support provided
• Replacement for access issues

11. Dispute Resolution

11.1 Governing Law

• Terms governed by UK law
• Courts of England and Wales
• Consumer rights protected
• Alternative dispute resolution available

11.2 Complaint Process

• Contact customer service first
• Written complaints acknowledged within 5 days
• Resolution attempt within 28 days
• External mediation if required

12. Website Use

12.1 Access

• Personal, non-commercial use only
• Account required for purchases
• Access may be restricted
• No guaranteed availability

12.2 Security

• No harmful code or attacks
• No unauthorised access attempts
• Account sharing prohibited
• Report security issues promptly

13. Special Orders

13.1 Custom Products

• Non-refundable
• Specifications must be clear
• Additional terms may apply
• Delivery times vary

13.2 Bulk Orders

• Subject to availability
• Special pricing may apply
• Separate agreements required
• Different delivery terms

14. Changes to Terms

• Terms updated periodically
• Notice posted on website
• Continued use implies acceptance
• Previous versions archived

15. Severability

• Invalid terms severable
• Remainder continues in force
• Interpretation in original intent
• Court jurisdiction applies

16. Force Majeure

We are not liable for:

• Natural disasters
• Government actions
• System failures
• Other events beyond control

17. Contact Information

For all inquiries:

• Email: support@tilyblooms.com
• Tily Blooms Ltd C/O
  Bonnyrigg Business Park Ltd
  3 Sherwood Ind Est
  Bonnyrigg
  Midlothian
  EH19 3LW
• Response within 2 business days

18. Entire Agreement

• Terms constitute complete agreement
• Supersedes prior agreements
• No oral modifications
• Written changes only

These Terms & Conditions were last updated on Feb 27, 2025, and are subject to change without notice. The latest version will always be available on our website.