Last updated: September 1, 2025
1. Introduction
Thank you for shopping at Tily Blooms Ltd (“we,” “our,” or “us”). We appreciate your business and want to ensure your complete satisfaction. This Returns & Refunds Policy outlines our procedures and guidelines for returns, refunds, and exchanges.
2. General Conditions
2.1 Return Period
- Our return window is 30 days from the date of delivery
- Returns initiated after 30 days will not be accepted
- You must contact us (Insert form link here) before attempting to return any items
2.2 Product Condition Requirements
To be eligible for a return, your item must be:
- Unused and in its original, unopened condition
- Complete with all components and accessories
- Accompanied by the original receipt or proof of purchase
3. Non-Returnable Items
The following items cannot be returned:
- Digital products and downloadable items
- Used or opened home insemination products
4. Return Process
4.1 Amazon-Fulfilled Orders
All physical products are fulfilled through Amazon UK. To return an item:
- Log into your Amazon account
- Locate your order in your order history
- Select “Return or replace items”
- Follow Amazon’s return instructions
- Use the provided return shipping label
4.2 Documentation Required
Please ensure you include:
- Order number
- Your name and address
- Reason for return
- Any relevant documentation provided by Amazon
5. Refunds
5.1 Processing Time
- Initial processing: 1-2 business days after receipt
- Bank processing: 5-10 business days
- Total refund timeline: up to 14 business days
5.2 Refund Method
- Refunds will be issued to the original payment method
- Gift returns will be refunded as Amazon store credit
- Original shipping costs are non-refundable
6. Exchanges
- We do not offer direct exchanges
7. Return Shipping
- Return shipping costs are the responsibility of the customer
- We recommend using tracked shipping services
- We are not responsible for items lost in return transit
- Return shipping address will be provided by Amazon
8. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of receipt
- Provide photos of the damage
- Include your order number
- We will provide specific return instructions
9. Contact Information
For any questions or to initiate a return:
- Response time: Within 1 business day
- Business hours: Monday-Friday, 9am-5pm GMT
10. Additional Information
10.1 Promotional Items
- Free promotional items must be returned with the original purchase
- Value of promotional items may be deducted from refund
11. Company Information
Tily Blooms Ltd Company Number: SC722172
Registered Office: Tily Blooms Ltd C/O
Bonnyrigg Business Park
3 Sherwood Ind Est
Bonnyrigg
Midlothian
EH19 3LW
This policy may be updated from time to time. The latest version will always be available on our website.
